Privacy Policy

Effective Date: 01/10/2025

Melbourne Glass Polishing Pty Ltd as Trustee for MDJE Family Trust
Ground Floor, 470 St Kilda Road, Melbourne, Victoria, 3004
ABN: 24 875 845 843  / ACN: 689 840 819

This Privacy Policy outlines how Melbourne Glass Polishing Pty Ltd as Trustee for MDJE Family Trust (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website:
www.melbourneglasspolishing.com.au

We are committed to providing you with the highest level of customer service and to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

You may browse our website without providing personal information. However, certain features or services may require you to submit identifiable information such as your name, contact details, or login credentials. This may occur when:

  • Requesting a quote or booking a service

  • Submitting a contact form or email enquiry

  • Recovering a lost password

  • Accessing customer support or secure areas of the website

We only collect information that is reasonably necessary for our business functions or activities.

2. Use of Your Personal Information

We may collect and use non-identifiable information for statistical and website performance analysis. This may include:

  • Browser type, version, and language

  • Operating system

  • Pages accessed and time spent on the site

  • Referring website address

  • General location information based on IP address

Your identifiable personal information may be used to:

  • Provide products or services requested

  • Respond to enquiries or feedback

  • Process payments and invoices

  • Improve website functionality and customer experience

  • Send you updates, offers, or relevant business communications (where consent has been given)

3. Disclosure of Personal Information

We will not sell, rent, or trade your personal information. We may disclose your information:

  • To service providers who assist in our operations (e.g., IT, marketing, payment processing)

  • Where required by law or authorised by regulatory bodies

  • To protect the rights, property, or safety of our business, customers, or others

All third-party providers engaged by us are contractually obliged to handle your information securely and in compliance with privacy laws.

4. Security of Personal Information

We take reasonable steps to protect the personal information we hold from:

  • Misuse, interference, and loss

  • Unauthorised access, modification, or disclosure

While we implement appropriate safeguards, please note that no method of data transmission or storage is 100% secure.

5. Access and Correction

You have the right to:

  • Request access to personal information we hold about you

  • Request corrections if your information is inaccurate, incomplete, or outdated

Requests can be made by contacting us directly (see section 8 below).

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Enhance site performance

  • Customise your browsing experience

  • Analyse traffic patterns

You can control cookie settings through your browser, but disabling them may affect functionality.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing personal information.

8. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to access or correct your personal information, please contact us:

Post: Melbourne Glass Polishing Pty Ltd as Trustee for MDJE Family Trust
Ground Floor, 470 St Kilda Road, Melbourne, Victoria, 3004
ABN: 24 875 845 843  / ACN: 689 840 819
Phone: 1300 41 81 92
Email: info@melbourneglasspolishing.com.au